Technical Account Manager
Capability Level
Senior
Open Positions
1
Education
Bachelor's degree with preferably a technical education at the graduation level
Skill Set
Understanding of DevOps domain
Good communication and interpersonal skills
Customer sensitivity and empathy
Sensitive towards business goals
TAM Will be part Customer Success team and provide proactive advice and guidance to help the customer and internal team to identify and address potential problems before they occur. If any problem arises, TAM is there to own the issue and engage the best resources to resolve it as quickly as possible with minimal disruption to customers' business.
Key responsibilities:
- As the first person on this team, you will be responsible for the evolving TAM process.
- Customer Success
- Revenue growth via UpSelling
Good to Have:
- Tech-wise, you should be a DevOps generalist who understands the DevOps domain, all major clouds, k8s, containers, monitoring, logging, and alerting solutions.
- Good communication and interpersonal skills.
- Customer sensitivity and empathy
- Sensitive towards business goals
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