Community Manager

Capability Level
Mid-level
Positions
01

Devtron was established in 2019 by industry veterans with more than 30 years of experience under their belt. With some of the most technologically advanced companies of their sector as customers, Devtron is redefining the paradigm of how DevOps should be done. It’s flagship platform - Release Orchestration and Application Lifecycle Management on Kubernetes - is Open source and has helped companies around the world reduce their go to market time in a secure, stable and cost effective manner. It’s built on some of the most loved technologies like GoLang, React, Kubernetes, TypeScript to name a few.

About the role:

Community manager focuses on engaging the community, developing and launching new community programs, measuring the success of these programs, and doing it all at scale.

Key Responsibilities:

  • Defining and developing a community management and content strategy
  • Organising various community building initiatives to cultivate and grow participation in community forums
  • Developing content such as blog posts, articles, newsletters, communications materials and managing social media coverage on various platforms
  • Help execute on the community strategy, roadmap, and success metrics
  • Moderate, listen and engage regularly with community members, providing them with any support and resources they need
  • Constantly gather feedback from the community and bring those insights to the appropriate internal teams
  • Escalate and flag issues as needed to keep the community a trusted space
  • Help plan and run community events throughout the year
  • Measure, analyze, update and track community data
  • Manage all internal and external community documentation
  • Create community onboarding and offboarding processes

Must have:

  • Total 3+ years of experience
  • 2+ years of experience in community management
  • You have strong interpersonal skills and can build relationships and influence stakeholders
  • Passion about being a community and customer advocate. You understand why customer voices are so important
  • A strong communicator and writer
  • Flexibility and adapting quickly when priorities change
  • Experience working with developer community
  • An incredibly organized master multitasker
  • Experience working with various online community platforms and tools
  • Fantastic interpersonal skills, a great listener, and is extraordinarily empathetic
  • Willingness to go the extra mile to serve our customers
  • Good technical understanding and can pick up new tools quickly

Good to have:

  • Good exposure to cloud (AWS/GCP/Azure) and Kubernetes
  • Knows agile development best practices and has scrum exposure. Experience working with geographically distributed teams
  • Understanding of various DevOps technologies

Education:

Masters (preferably MBA Marketing) with Bachelors (preferably BE/B. Tech preferably Computer Science/IT)