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Technical Account Manager

Capability Level
Senior
Positions
01

Devtron was established in 2019 by industry veterans with more than 30 years of experience in building large scale companies and highly scalable software products. With some of the most technologically advanced companies of their sector as customers, Devtron is redefining the paradigm of how DevOps should be done. Our flagship platform - Release Orchestration and Application Lifecycle Management on Kubernetes - is Open source and has helped companies around the world reduce their go to market time in a secure, stable and cost effective manner. It’s built on some of the most loved technologies like GoLang, React, Kubernetes, TypeScript to name a few.

Website : http://devtron.ai

TAM Will be part Customer Success team and provide proactive advice and guidance to help customer and internal team to identify and address potential problems before they occur. If any problem arises, TAM is there to own the issue and engage the best resources to resolve it as quickly as possible with minimal disruption to customers business.

Required skills:

  • Tech wise you should be a devops generalist who understands devops domain, all major clouds, k8s, containers, monitoring, logging, alerting solutions
  • Good communication and interpersonal skills.
  • Customer sensitivity and empathy
  • Sensitive towards business goals

Responsibilities:

  1. As the first person of this team you will be responsible for the evolving TAM process.
  2. Customer success
  3. Revenue growth via UpSelling

Benefits:

  • Hybrid Work Environment: Our team is spread across 2 locations and we’re a Hybrid workforce. We have office spaces in Gurugram and Pune.
  • Yearly offsites: : Regular off-sites to meet your team members and colleagues for fun and work - with at-least one annual full company gathering! (Pandemic permitting :P).
  • Flexible timings & PTO: Pick work hours that suit you the best! Ensure that you have effective overlaps with your team members as required, and choose the time and place of work that brings out the best in you.
  • Health Insurance: Health Insurance cover for Employees, spouse and children.