Technical Customer Success Manager

Company Overview:

Devtron is a cutting-edge software development platform that empowers teams to accelerate their application development and delivery processes. With a focus on Continuous Integration and Continuous Deployment (CI/CD) practices, Devtron aims to provide a seamless and efficient development experience for its customers. As a Technical Customer Success Manager, you will play a critical role in ensuring our customers' success and satisfaction with the platform.

Role Overview:

As a Technical Customer Success Manager at Devtron with 8+ years of experience, you will be responsible for building strong relationships with our customers, understanding their unique requirements, and ensuring they achieve their business goals using our platform. You will work closely with the sales and development teams to deliver exceptional customer experiences and maintain long-term customer partnerships.

Responsibilities:

• Technical Support: Act as the main point of contact for technical inquiries and issues raised by customers.
• Relationship Management: Establish strong, positive relationships with customers, understanding their needs, and ensuring they receive the best possible service from Devtron.
• Customer Success Planning
• Escalation Management
• Renewals and Expansion
• Technical Documentation

Requirements:

• Technical Expertise: Strong technical background in software development, CI/CD, and related technologies. Proficiency with version control systems, containers, and cloud infrastructure is a plus.
• Problem-Solving Skills: Ability to understand complex technical issues, troubleshoot, and devise effective solutions in a timely manner.
• Experience: Previous experience in a technical customer success or similar role in the software industry is preferred.
• Bachelor's Degree: A degree in computer science, engineering, or a related field is beneficial but not mandatory.

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Role location: Gurgaon