Technical Customer Success Manager

About Devtron:

At Devtron, we're on a mission to transform the world of cloud-native technology, empowering software engineers, and IT professionals to master the complexities of Kubernetes with unparalleled ease. We're more than a platform; we're your launchpad to streamlined, efficient, and secure Kubernetes management.

Devon's journey to excellence is backed by a select group of renowned investors such as Insight Partners & Leo Capital who share our vision of transforming cloud-native management. Their unwavering support fuels our innovation and growth, driving us to new heights in the tech industry.

About the role:

As a Tech Customer Success Manager at Devtron, your role is pivotal in ensuring client satisfaction and success in utilizing our technological solutions. You'll be the primary point of contact for technical support, guiding clients through the implementation and ongoing utilization of Devtron's platforms. Your responsibilities include understanding clients' technical needs, providing expert guidance on platform integration, and resolving any technical issues that may arise. Collaborating closely with the sales and engineering teams, you'll advocate for customer needs, gather feedback for product improvements, and drive initiatives to optimize the customer experience. Your ultimate goal is to cultivate strong, long-lasting relationships with clients, ensuring they derive maximum value from Devtron's technology while addressing their technical challenges and fostering their success.

What You'll Do:

  • Technical Support: Act as the main point of contact for technical inquiries and issues raised by customers.
  • Relationship Management: Establish strong, positive relationships with customers, understanding their needs, and ensuring they receive the best possible service from Devtron.
  • Customer Success Planning
  • Escalation Management
  • Renewals and Expansion
  • The ability to identify opportunities for upselling or expansion of services and effectively communicate these to clients can be advantageous for the company's growth.

What You'll Need:

  • Technical Expertise: Strong technical background in software development, CI/CD, and related technologies. Proficiency with version control systems, containers, and cloud infrastructure.
  • Problem-Solving Skills: Ability to understand complex technical issues, troubleshoot, and devise effective solutions in a timely manner.
  • Experience: Previous experience in a technical customer success or similar role in the software industry is preferred.
  • Bachelor's Degree: A degree in computer science, engineering, or a related field is beneficial but not mandatory.